Privacy Policy

Last Updated: August 1, 2019

This Privacy Policy describes how information about you is collected, used and disclosed by WoodSpoon, Inc. and our subsidiaries and other affiliates (collectively, “WoodSpoon,” “we,” “us” or “our”) when you access or use the websites or mobile applications provided by us (collectively, the “Sites”, or “app”) or otherwise interact with us. WoodSpoon provides an online marketplace in which personal chefs, caterers, and other individuals can list, offer, sell and deliver food items and meal orders to the general public, and customers can browse and purchase Meals.

Your privacy is extremely important to us. This Privacy Policy explains what Personal Data (defined below) we collect, how we use and share that data and your choices concerning our data practices.

Before using the Service or submitting any Personal Data to WoodSpoon, please review this Privacy Policy carefully and contact us atlegal@eatwoodspoon.com if you have any questions. By using the Service, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Sites or otherwise use the Service.

WoodSpoon reserves the right to change or modify this Privacy Policy at any time and in our sole discretion. If we make changes to this Privacy Policy, we will provide notice of such changes, such as by sending an email notification, providing notice through the Sites or updating the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy whenever you use or access the Sites or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

PERSONAL DATA WE COLLECT

We collect information that alone or in combination with other information in our possession could be used to identify you (“Personal Data”) as follows: Personal Data You Provide: We collect Personal Data that you provide to WoodSpoon by (i) filling out required and optional profile information when signing up for the Service, (ii) contacting us by e-mail, or (iii) filling out a contact form on the Service. The Personal Data collected during these interactions may vary based on what you choose to share with us, but it will generally include name, e-mail address, telephone number, location and the financial information necessary to ensure payments can be processed by our payment processor Stripe, Inc. (“Stripe”). Accordingly, in addition to this Privacy Policy and our Terms of Service, information related to your purchases is also processed according to Stripe’s services agreement and privacy policy.

Personal Data We Collect Through Our Social Media Pages: We have pages on social media sites like Instagram, Twitter, LinkedIn, and Facebook (“Social Media Pages”). When you interact with our Social Media Pages, we will collect Personal Data that you elect to provide to us, such as your contact details. In addition, the companies that host our Social Media Pages may provide us with aggregate information and analytics regarding the use of our Social Media Pages.

Personal Data We Receive Automatically From Your Use of the Service: When you visit, use and interact with the Service, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit the Service, peak hours of visits, which page(s) are visited, broad geographical information, and navigation patterns. In particular, the following information is created and automatically logged in our systems:

  • Usage Information: We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers 

  • Transaction Information: We collect transaction details related to your use of our services, including the type of services you requested or provided, your order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

  • Cookies: Please see the “Cookies” section below to learn more about how we use cookies.

  • Device information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names, and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information

  • Location Information: Depending on your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

  • Communications data: We enable users to communicate with each other through the WoodSpoon app. For example, we enable customers and chefs to message each other. To provide this service, WoodSpoon receives some information regarding the messages sent, including the date and time of the message, and the content of the communications. WoodSpoon may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.

Cookies: We use cookies to operate and administer our Sites, gather usage data on our Sites and improve your experience on it. A “cookie” is a piece of information sent to your browser by the mobile application you visit. Cookies can be stored on your device for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies). For more details on cookies please visit www.allaboutcookies.org.

Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Sites and enhance your experience when you use the Sites. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

Online Tracking and Do Not Track Signals: We and our third-party service providers, including Facebook, may use cookies, pixels or other tracking technologies to collect information about your browsing activities over time and across different websites following your use of the Sites [and use that information to send targeted advertisements Our Sites currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Policy to describe how we do so.

Advertising networks may collect Personal Data through the use of cookies. Most advertising networks offer you a way to opt-out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there.

HOW WE USE PERSONAL DATA

WoodSpoon uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

  • To provide the Service, including the online marketplace in which individuals can sell food items and meal orders to customers

  • To create and update your account.

  • To verify your identity.

  • To respond to your inquiries, comments, feedback or questions;

  • To send administrative information to you, for example, information regarding the Service, requests for feedback, and changes to our terms, conditions, and policies;

  • To analyze how you interact with our Service;

  • To maintain and improve the content and functionality of the Service;

  • To develop new products and services;

  • To prevent fraud, criminal activity, or misuses of our Service, and to ensure the security of our IT systems, architecture and networks; and

  • To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or other third parties.

Aggregated Information. We may aggregate Personal Data and use the aggregated information in an anonymized form to analyze the effectiveness of our Service, to improve and add features to our Service, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated and anonymized information like general user statistics with prospective business partners. We may collect aggregated information through the Service, through cookies, and through other means described in this Privacy Policy.

 

Marketing. We may use your Personal Data to contact you to tell you about products or services we believe may be of interest to you. For instance, if you elect to provide your email or telephone number, we may use that information to send you special offers. You may opt-out of receiving emails by following the instructions contained in each promotional email we send you. You can also control the marketing emails and/or text messages you receive by updating your settings through your profile account. In addition, if at any time you do not wish to receive future marketing communications, you may contact us at support@eatwoodspoon.com. If you unsubscribe from our marketing lists, you will no longer receive marketing communications but we may still contact you regarding the management of your account, other administrative matters, and to respond to your requests

SHARING AND DISCLOSURE OF PERSONAL DATA

In certain limited circumstances set forth below we may share your Personal Data with third parties without further notice to you unless required by the law, as set forth below:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we may share Personal Data with vendors and service providers, including providers of hosting services, cloud services and other information technology services providers, email communication software and email newsletter services, advertising and marketing services, payment processors, customer relationship management and customer support services, and web analytics services (for more details on the third parties that place cookies through the Sites, please see the “Cookies” section above). Pursuant to our instructions, these parties will access, process or store Personal Data in the course of performing their duties to us. We take commercially reasonable steps to ensure our service providers adhere to the “Security Standards" we apply to your Personal Data (as detailed below).

  • Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider, your Personal Data and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.

  • Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

  • Affiliates: We may share Personal Data with our affiliates, meaning an entity that controls, is controlled by, or is under common control with WoodSpoon. Our affiliates may use the Personal Data we share in a manner consistent with this Privacy Policy.

  • Background Checks: We may share Personal Data with our partners who help us by running background checks on the personal chefs using the Service. 

DATA RETENTION

We keep Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

UPDATE YOUR INFORMATION

Please log in to your account or contact us at support@eatwoodspoon.com if you need to change or correct your Personal Data. 

CHILDREN

Our Service is not directed to children who are under the age of 13. WoodSpoon does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to WoodSpoon through the Service please contact us atlegal@eatwoodspoon.com and we will endeavor to delete that information from our databases.

LINKS TO OTHER WEBSITES

The Service may contain links to other websites not operated or controlled by WoodSpoon, including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies. 

SECURITY

You use the Service at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data both online and offline from loss, misuse, and unauthorized access, disclosure, alteration or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or e-mail. Please keep this in mind when disclosing any Personal Data to WoodSpoon via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

YOUR CHOICES

In certain circumstances providing Personal Data is optional. However, if you choose not to provide Personal Data that is needed to use some features of our Services, you may be unable to use those features. You can also contact us at support@eatwoodspoon.com to ask us to update or correct your Personal Data.

The Privacy Settings menu in the WoodSpoon app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from WoodSpoon. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.

  • Location Information: WoodSpoon uses customer's device location services to make it easier to get a safe, reliable delivery whenever you need one. Location data helps improve our services, including dropoffs, navigation, and customer support. You may enable/disable, or adjust, WoodSpoon's collection of customer location information at any time through the Location and Communication menu in the WoodSpoon app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the WoodSpoon app will be affected.

  • Notifications - Account and Order Updates: WoodSpoon provides users with order status notifications and updates related to your account. These notifications are a necessary part of using the WoodSpoon app. You may enable/disable WoodSpoon's communication at any time through the Location and Communication menu in the WoodSpoon app.

  • Notifications - Discounts and News: You may enable WoodSpoon to send you “push” notifications about discounts and news from WoodSpoon. You may enable/disable these notifications at any time through the Location and Communication menu in the WoodSpoon app

DEVICE PERMISSIONS

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the WoodSpoon app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the WoodSpoon app seeks before you first use the app, and your use of the app constitutes your consent.

CONTACT US

If you have any questions about our Privacy Policy or information practices, please feel free to contact us at legal@eatwoodspoon.co